Artichoke Moss will resend orders where reasonable evidence points to a shortcoming on our part or the carrier. Returns will be processed on damaged goods; shipping is non-refundable, and refunds will be sent to the original payment method. You have 1 business week to reach out for refunding or reshipping. Please direct all inquiries to the artichokemoss@gmail.com address and expect a reply in a few business days. Please avoid profanity to avoid activating a spam filter. Applies to all product conditions, with no additional fees where Artichoke Moss deems a refund/return applicable.